Shipping policy

Aurovia Shipping Policy

Processing Time
Orders are processed within 1–3 business days of being placed.

Shipping Time
Once processed, shipping times vary by destination:
- United States: 7–10 business days
- Canada: 7–12 business days
- International (all other countries): 10–20 business days

Total Delivery Time
Total estimated delivery is 8–13 business days for the U.S. and Canada, and 11–21 business days for international orders, depending on your location and local customs processing.

Tracking
You'll receive a tracking number by email the moment your order ships. If something looks off with your tracking, just reply to that email and a real human will help you within 1–2 business days.

A Few Honest Notes
- Shipping times may run longer during holidays, high-demand periods, or if a carrier runs into delays. We'll email you if we know something's delayed on our end.
- Orders ship from [confirm actual fulfillment location].
- International orders may be subject to customs fees, import duties, or taxes charged by your country upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer — we're not able to predict or cover these costs, as they vary by country.
- We currently ship to most countries worldwide. If your country isn't available at checkout, reach out and we'll let you know if we can accommodate it.

Questions?
Email us at aurovia.info@tryaurovia.com and we'll respond within 1–2 business days.